Cancellations and Refunds

Order Cancellation Policy

Before Shipping

Free Cancellation: Up to 1 hours after order placement
Cancellation after 1 hour of order placement: 50% of the bill for cancellations after 1 hour but before shipping
Cancellation after shipping: 100% of the bill for cancellations after shipping
Full Refund: Processed within 5-7 business days

After Shipping

Cannot Cancel: Once shipped, order cannot be cancelled

Refund Policy

Refund Methods

Original Payment Method: Credit/Debit cards, Digital wallets
Bank Transfer: For cash on delivery orders
Store Credit: Optional for faster processing

Processing Times

Credit/Debit Cards: 5-7 business days
Digital Wallets: 3-5 business days
Bank Transfer: 7-10 business days

Refund Amounts

Product Price	100% Refund
Shipping Charges	Case by case
Installation Charges	Non-refundable*
Return Shipping	Customer bears cost**

*Unless installation was faulty
**Free for defective products

Exchange Policy

Free Exchanges

We offer free exchanges for size/fit issues or if you receive the wrong product. Exchange requests must be made within 15 days of delivery.

Exchange Conditions

Product must be unused and in original packaging
Exchange for same or higher value product
Price difference to be paid for higher value items
Same model/color subject to availability

Exchange Process

Contact customer service for exchange request
We arrange pickup of original product
New product shipped after quality check
No additional shipping charges

Special Cases

Defective Products

Immediate Replacement: For manufacturing defects
Free Return Shipping: We bear all costs
Express Processing: Priority handling within 24 hours
Compensation: Additional discount on next purchase

Wrong Product Delivered

Immediate Exchange: No questions asked
Free Pickup & Delivery: We handle all logistics
Priority Shipping: Correct product shipped immediately
Apology Discount: 10% off next purchase

Installation-Related Returns

Installation Issues

If installation services don't meet your expectations:

Free re-installation within 7 days
Full refund of installation charges if issue persists
Product return option if installation damages the product
Compensation for any damage caused during installation

Refund Tracking

Track your refund status:

Check Status Online

Login to your account and check refund status in "My Orders" section

Email Updates

Receive automatic email notifications at each stage of the refund process

Call Support

Call +91 9711333881 for immediate refund status updates

Contact for Returns & Refunds

Email Support

support@carsona.in
Response within 24 hours
Include order number and reason for return

Phone Support

+91 9711333881
Monday - Saturday: 9 AM - 7 PM
Sunday: 10 AM - 4 PM

Note: Please have your order number ready when contacting us for faster service. All return requests must include photos of the product and packaging for quality assessment.