Privacy Policy

1. Introduction

Carsona ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.carsona.in or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

• Name and contact information
• Email address and phone number
• Billing and shipping addresses
• Payment information (processed securely)
• Vehicle information (make, model, year)

Automatically Collected Information

• Usage data and website analytics
• Device information and IP address
• Cookies and tracking technologies
• Location data for delivery purposes

3. How We Use Your Information

• Process and fulfill orders
• Provide customer support
• Send order confirmations and updates
• Improve our products and services
• Send promotional communications (with consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers (payment processors like Razorpay, delivery partners)
• Government authorities when required by law
• Business partners for order fulfillment
• Professional advisors and auditors

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure database storage
• Limited employee access
• Regular security audits
• Incident response procedures

6. Your Privacy Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

7. Cookies and Tracking

We use cookies to enhance your experience:

• Essential cookies for website functionality
• Analytics cookies for usage statistics
• Marketing cookies for personalized content
• Preference cookies to remember your settings

You can manage cookies through your browser settings.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending email notifications to registered users.